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Welcome to 2025! The learning framework has been updated to celebrate a new year with new topics and excellent learning content. The theme for 2025 is The Pursuit of Excellence.
 
Effective communication is crucial for success in the workplace. When practiced properly, daily work tasks become easier to complete, and information sharing occurs more efficiently. The following tips and strategies will help you improve your communication skills.

  • When communicating, consider your audience's position, the subject, and their experience to ensure your message is understood.
  • Engage fully with speakers through active listening by using body language, giving verbal cues, asking questions, and avoiding judgment.
  • To convey a clear message, use the 5 C's: be clear, correct, complete, concise, and compassionate.
  • Finally, consider how the environment affects your message. Choose an appropriate setting to facilitate clear communication.